Frequently asked questions
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Booking and payment
How do I make a booking?
From the Book button on the website: choose your dates, the number of guests and your campsite, and pay online. You can book as a guest or with your account.
What payment methods do you accept?
When booking, debit and credit cards through Webpay Plus, by Transbank (with a 3% payment gateway fee), or bank transfer. At the camp you can pay the balance in cash, by bank transfer or by card.
How long do I have to pay by bank transfer?
24 hours. Your spot is held while we wait for the payment; if it doesn't arrive in that time, the booking is released.
Do I have to pay everything when I book?
No. You can pay a 50% deposit and the balance at the camp, or pay 100% at once.
Do prices include VAT?
The prices you pay when booking include VAT (IVA).
Can I cancel my booking?
Yes. If you cancel 4 days or more before you arrive, you get a full refund. With less notice other conditions apply: check our cancellation policy.
See cancellation policy →Can I change my booking dates?
Yes, at no cost and subject to availability, with 4 or more days' notice.
See cancellation policy →What do I get if I create an account?
Your details are saved for next time, you see all your bookings in one place and you collect stamps on your loyalty card: on your third check-out you get 30% off.
Your stay
What time are check-in and check-out?
Check-in is from 1:00 pm and check-out is until 12:00 noon.
Can I arrive earlier or leave later?
Ask us before your stay: it depends on availability and has no extra cost.
How many people fit on each site?
Up to 6 people per site, not counting babies.
What does each campsite include?
Every site has its own fire pit and grill. The Campsite Full has a waterproof roof, plus lights, a power outlet and a dish-washing sink at your site. The Campsite Standard has a shade roof and a dish-washing sink at your site; lights and power outlets are in the shared area.
See rates →Do children pay?
Children aged 4 to 12 pay the additional child rate. Under 3s stay free.
Can friends visit for the day?
Yes, with the day pass: CLP 6,000 + VAT per person, subject to availability. It includes access to all the shared facilities, but not to a specific campsite.
Do you rent tents or camping gear?
No, each guest brings their own gear.
Can I bring my pet?
Yes, we're pet friendly. We ask you to pick up after them, make sure their barking doesn't bother others and that they don't wander into neighboring sites, and not to feed other people's dogs.
See camp rules →Are there bathrooms and showers with hot water?
Yes, hot water 24 hours a day, cleaned throughout the day.
Is there WiFi?
Yes, in the Club House, which also has an equipped kitchen with a fridge, a living and dining room and a wood stove.
Can I buy firewood?
Yes, firewood for your site's fire pit is paid separately: ask the staff on duty. The Club House firewood is only for its wood stove.
Until what time can we make noise?
Music and loud noise are allowed until 10:00 pm. After that you can keep enjoying the night, respecting other guests' rest.
Where do I park?
In the parking area. You can drive up to your campsite only to load and unload, unless your vehicle is where you sleep (a motorhome, for example).
What do I do with my rubbish?
We have a recycling point for glass, cans and cardboard, and a bin for organic waste at each site. General rubbish goes back home with you: what comes in, goes out.
The river and the surroundings
Can I swim in the river?
Yes, the river is safe for swimming. Check the current and depth first, get in using the steps provided and don't jump from any surface. Children always with an adult.
Can I go kayaking?
Yes. Ask the host on duty for a life jacket (CLP 4,000 per person). If you bring your own kayak or stand-up paddleboard, you can use it at your own risk.
How far is the beach?
About 450 meters from the camp, along a paved road.
Are there shops nearby?
Yes. We're 1 km from the village of Buchupureo, where you'll find the main shops.
Is there mobile signal?
Yes. Right now Entel has the best coverage in the area.
Getting here
Where are you?
At Sector La Boca km 8.8, Buchupureo, Cobquecura, Ñuble Region, Chile.
See map and routes →Do I need a 4x4?
No. The road is fully paved all the way to the camp entrance: any car will do.
Can I get there by bus?
Yes. Eme Bus runs direct services from Santiago's Terminal Sur to Cobquecura (about 7 hours), and from there you can take a taxi to Buchupureo. There are also buses from Concepción and Chillán.