Cancellation policy
We know plans change. Here's what happens to your payment depending on when you cancel your booking.
1. 4 days or more before you arrive
Full refund
We refund 100% of what you paid. For example, if you arrive on a Saturday, you can cancel with a full refund until Tuesday.
2. Less than 4 days before you arrive
We keep 50% of the stay
Queltehues keeps 50% of the total cost of your stay. If you paid 100%, we refund the other 50%. What we keep isn't lost: it stays as credit in your favor for 3 months.
3. If you leave early during your stay
No refund
If you decide to leave before your check-out day, there's no refund and no credit for a future booking.
An example
A CLP 60,000 stay cancelled 2 days before arrival:
| If… | Refund | Credit for you |
|---|---|---|
| You paid the 50% deposit (CLP 30,000) | No refund | CLP 30,000 credit for 3 months |
| You paid 100% (CLP 60,000) | We refund CLP 30,000 | CLP 30,000 credit for 3 months |
Your credit
It's valid for any date and season within 3 months of the date you cancelled. Anyone you like can use it: just give us the code of the cancelled booking when booking.
When will I get my refund?
We process it in less than 48 hours. If you paid with Webpay, we cancel the charge on your card whenever Transbank allows it (how long it takes to show depends on your bank). If that's not possible, we send it by bank transfer, without the 3% payment gateway fee.
Can I change my dates?
Yes, at no cost and subject to availability, with 4 or more days' notice. If you reduce the number of nights with less than 4 days' notice (for example, from 4 to 3), this cancellation policy applies to the night you remove.
What if the weather stops me from getting there?
If an emergency, heavy rain or a natural disaster keeps you from arriving, write to us: we look at each case with good judgment to find the best solution.
How do I cancel?
Write to us at reservas@queltehuescamp.cl or on WhatsApp with your booking code.